Working with a Head
Working with a Head is mostly two things: you talk to it in chat, and you set two dials that decide how much it brings to you. Everything else — triage, drafting, keeping its area organised — the Head does in the background.
How do I talk to a single Head?
Section titled “How do I talk to a single Head?”Through chat. You pick the Head that owns the area and ask in plain language — “what is still unpaid from last month?”, “draft a reply to this and hold it for me”. It answers in that chat.
Each Head keeps its own conversation history, so you can come back a day later and carry on rather than re-explaining.
What does the escalation threshold change?
Section titled “What does the escalation threshold change?”The escalation threshold decides how much of a Head’s work reaches you at all. Three settings:
- Everything — you see each item the Head handles. A routine “can you resend that invoice?” lands in front of you along with the rest.
- Important — only what the Head judges important. A supplier disputing an invoice reaches you; the resend request does not.
- Critical-only — quiet unless something is genuinely critical. A customer threatening to cancel reaches you; the disputed invoice is handled without interrupting you.
Lowering the threshold does not hide work — it changes what interrupts you, not what the Head does or records.
What does the pushback budget change?
Section titled “What does the pushback budget change?”The pushback budget decides how often a Head stops and asks before it acts. Also three settings:
- Just do it — the Head gets on with the work it is allowed to do and tells you afterwards. It files and categorises the incoming invoice; you learn about it after the fact.
- Confirm risky — routine work proceeds, anything the Head judges risky comes to you first. It prepares the routine replies, but asks before it changes a payment date.
- Confirm everything — the Head asks before each action. Even filing a document waits for a yes.
How do the two dials work together?
Section titled “How do the two dials work together?”They answer different questions. The threshold is how much do I hear about. The budget is how often do I have to say yes.
Set them independently — the useful combinations are usually mixed. Critical-only with Confirm risky gives you a quiet week that still stops at the moments that matter. Everything with Just do it is the opposite: the Head keeps moving and you watch rather than gate.
Autonomy — off, supervised, auto — is a separate per-Head setting, covered on the autonomy dial page.
What happens when one Head needs another?
Section titled “What happens when one Head needs another?”Heads coordinate with each other over the mesh. A Head that needs something owned by another area — a figure, a document, a decision that is not its to make — goes to the Head that owns it instead of stopping or guessing.
You are not the relay between your own Heads.
What is not available yet?
Section titled “What is not available yet?”- A sticky chat widget across the app, so you could ask any Head from any screen.
- A unified thread that continues across web, Teams and WhatsApp.
Neither is built. Chat today is per Head, one conversation each.
Next: Heads for what a Head owns, or the autonomy dial and panic switch for pulling work back.